How can we help?
Quick answers first. If you still need us, send a message below and we will reply by email.
Common questions
I forgot my password
On the sign-in screen, tap Forgot your password?. If a link does not arrive, send us a message below from the email you signed up with.
How do I fix a mistake in an entry?
Open the entry and tap Edit this entry. Drives and caregiver payments are changed by deleting them and adding them again, so the miles and hours stay correct. A wrong receipt photo can be removed with Remove next to it.
How do I let my sister or brother help?
Open the menu, choose People with access, and create an invite for their email. They can add and edit, or only view. One plan covers everyone.
How do I get the report for the VA?
Open the menu and choose Get my VA form worksheet. Pick the dates the VA asked about and download the worksheet. Copy each line onto VA Form 21P‑8416, then sign and send the official form. Keep the receipts binder; the VA says not to mail receipts.
How do I cancel?
Open the menu, choose Plan and settings, then Manage billing. You can still see and download everything after you cancel.
Can you tell me if my family qualifies?
We can't. VetCareLog is a record-keeping tool, not legal or benefits advice. An accredited Veterans Service Officer (VSO), claims agent, or attorney can help, and help from a VSO is free. Find an accredited representative on VA.gov.
How do I download or delete my information?
In Plan and settings, use Download my data, or Delete my account to erase the records you own. See our privacy policy.